Legal
Terms & Conditions
8Ways
Agreement to Terms
These Terms and Conditions ("Terms") govern your use of the 8Ways website and all services provided by 8Ways, including ghostwriting, editing, book cover design, formatting, proofreading, illustration, translation, audiobook production, KDP publishing, book marketing, and self-publishing services.
By engaging our services, placing an order, or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Our Services
8Ways provides a comprehensive suite of book publishing and writing services, including but not limited to:
- Ghostwriting — Fiction, Non-Fiction, Memoir, Biography, Autobiography, Informative
- Book Editing & Proofreading Services
- Book Cover Design & Formatting Services
- Book Illustration & Translation Services
- Audiobook Production Services
- KDP Publishing & Self-Publishing Services
- Book Marketing, Branding & Publicity Services
- Children's Book Publishing Services
- Web Design & SEO for Authors
- Video Book Trailer Production
All services are subject to a separate project agreement or proposal outlining specific deliverables, timelines, and pricing.
2. Project Agreements & Process
All projects begin with an initial consultation to understand your vision and requirements. Once agreed, we issue a formal proposal outlining the scope, timeline, and cost. Upon your approval and full upfront payment, a project agreement is executed and work commences.
Our standard workflow includes:
- Initial Consultation: Discovery meeting to define project scope and requirements
- Project Planning: Contract execution, timeline confirmation, and full upfront payment
- Concept Development: Research, drafting, and concept creation
- Content Creation: Writing, editing, design, or production based on your service
- Review & Revisions: Feedback rounds as agreed in your project proposal
- Final Delivery: Delivery of the completed work in the agreed format
3. Payment Terms
All prices are quoted in US Dollars (USD) unless otherwise stated. Payments are due according to the schedule outlined in your project agreement.
Full payment is required upfront before any project work commences. We do not offer installment or milestone-based payment schedules.
We accept payments via approved methods stated in your invoice. All payments must be made in full prior to the commencement of any work.
Note: All payments are collected in full upfront before project work begins. No work will commence until full payment has been received and confirmed.
4. Refund & Cancellation Policy
We are committed to client satisfaction and will work diligently to resolve any concerns before a cancellation or refund is requested. Please review our policy carefully:
Cancellation by Client
- Before Work Commences: If you cancel your order before any work has begun, you are entitled to a full refund of the amount paid, minus a 10% administrative processing fee.
- After Work Commences (Within 7 Days): If cancellation is requested within 7 days of project commencement, a partial refund of up to 50% of the total amount paid may be issued, depending on the volume of work completed. The portion of work already completed will be non-refundable.
- After 7 Days of Project Commencement: No refund will be issued for work already completed or in progress. You will receive all completed deliverables up to the point of cancellation.
- After Final Delivery: No refunds are issued after the final product has been delivered and approved by the client.
Refund Eligibility
- Refunds may be considered if 8Ways fails to deliver the agreed-upon service within the mutually agreed timeline (excluding delays caused by the client).
- Refunds will not be issued for dissatisfaction arising from subjective creative preferences if the deliverable meets the agreed-upon brief and revision rounds have been utilized.
- The full upfront payment is non-refundable once project work has commenced, unless 8Ways is unable to fulfill the service.
Free Revisions: The number of revision rounds included with your project is determined by your selected package. We strongly encourage clients to utilize all entitled revision rounds before requesting a cancellation or refund.
Cancellation by 8Ways
We reserve the right to cancel a project if the client engages in abusive or unlawful conduct, fails to make payments as agreed, or requests content that violates our content policy. In such cases, a prorated refund for uncompleted work will be issued.
How to Request a Refund or Cancellation
Contact our team at contact@8ways.hk. All requests are reviewed within 5–7 business days.
5. Intellectual Property & Ownership
Upon full payment of all agreed fees, all rights to the completed work — including the manuscript, cover design, and other deliverables — are transferred to you, the client. 8Ways retains no ownership of your final published work.
- Any content, ideas, or materials you provide to us remain your intellectual property.
- We reserve the right to list your completed, published book in our portfolio unless you request otherwise in writing prior to project completion.
- Ghostwritten content is delivered with full confidentiality — we will not claim authorship or disclose our involvement without your permission.
- Prior to full payment, all work-in-progress materials remain the property of 8Ways.
6. Client Responsibilities
To ensure a smooth project, clients agree to:
- Provide accurate, complete, and timely information required for the project
- Respond to feedback requests and review drafts within the agreed timeframes
- Make full upfront payment prior to project commencement as per the agreed invoice
- Not request content that is defamatory, plagiarized, obscene, or otherwise unlawful
- Understand that delays caused by late client feedback may extend the project timeline
7. Revisions Policy
We are committed to delivering work that meets your expectations. The number of included revision rounds is determined by the package you select at the time of purchase. Each package clearly outlines the revision allowance, and additional revision rounds beyond your package entitlement may be subject to additional fees.
Revisions are defined as adjustments within the original agreed-upon project scope. Significant changes to direction, scope, or structure after work has commenced may be treated as a new or expanded project and quoted accordingly. Clients are advised to review their selected package for the exact number of revisions included.
8. Confidentiality
Both parties agree to maintain strict confidentiality regarding all project-related information. 8Ways will not disclose your project details, personal information, or creative content to any third party without your written consent, except as required by law or for the purpose of delivering the service (e.g., assigning a writer or editor).
9. Disclaimer of Warranties
Our services are provided on an "as is" basis. While we strive for excellence in every project, 8Ways makes no guarantee of specific commercial outcomes, bestseller status, publishing platform acceptance (e.g., Amazon KDP approval), or book sales results following publication.
We are not responsible for decisions made by third-party publishing platforms, distributors, or retailers regarding the acceptance or rejection of your book.
10. Limitation of Liability
To the maximum extent permitted by law, 8Ways shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to loss of profits, loss of data, or reputational harm.
Our total liability for any claim arising from our services shall not exceed the total fees paid by you for the specific project giving rise to the claim.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which 8Ways is established, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through good-faith negotiation, and if unresolved, through binding arbitration or the competent courts of that jurisdiction.
12. Changes to These Terms
8Ways reserves the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes are posted constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.
Contact Us
Email: contact@8ways.hk
Legal
Privacy Policy
8Ways
Our Commitment to You
8Ways ("we," "us," or "our") is a professional book publishing and writing services company. We offer ghostwriting, editing, book cover design, formatting, proofreading, illustration, translation, audiobook production, KDP publishing, book marketing, and self-publishing services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage our services. By using our website or services, you consent to the practices described herein.
1. Information We Collect
We collect information to provide, improve, and personalize our services. This includes:
- Personal Identification: Name, email address and other contact details provided via contact forms, consultations, or service orders.
- Project Information: Manuscript drafts, outlines, story concepts, personal memoirs, biography details, and other creative content you share with us.
- Payment Information: Billing details processed through secure, third-party payment processors. We do not store full card numbers on our servers.
- Communication Records: Emails, chat logs, and call notes related to your project.
- Usage Data: IP address, browser type, pages visited, time spent on site, and referral URLs collected automatically via cookies and analytics tools.
- Voluntary Submissions: Testimonials, reviews, or any information you choose to share with us.
2. How We Use Your Information
Your information is used exclusively to deliver high-quality publishing services and maintain our relationship with you. We use it to:
- Process service requests, project agreements, and payments
- Assign and coordinate the right team of writers, editors, and marketers for your project
- Communicate project updates, drafts, revisions, and delivery milestones
- Respond to inquiries and provide customer support
- Send service-related announcements and promotional offers (with your consent)
- Analyze website usage to improve user experience and content
- Comply with legal obligations and enforce our agreements
3. Confidentiality of Your Content
We take the confidentiality of your creative work extremely seriously. All manuscripts, story concepts, personal narratives, and project materials shared with us are treated as strictly confidential. Our team members are bound by non-disclosure obligations and will not share your content with unauthorized parties.
As a ghostwriting and publishing company, we understand that your ideas and stories are your most valuable intellectual property. We will never publish, share, sell, or publicly disclose your project materials without your explicit written consent.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
- Service Partners: Trusted third-party providers (e.g., payment processors, cloud storage, printing platforms like KDP/Amazon) who assist in delivering your project — bound by confidentiality agreements.
- Legal Compliance: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, with notice provided to you.
- With Your Consent: For example, publishing your testimonial on our website with your permission.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver relevant content. Types of cookies we use include:
- Essential Cookies: Necessary for the website to function correctly.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant promotions and track campaign effectiveness.
You may disable cookies through your browser settings, though this may affect certain website features.
6. Data Security
We implement industry-standard security measures — including SSL encryption, secure servers, and restricted access controls — to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately at contact@8ways.hk if you suspect any unauthorized access to your account.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at contact@8ways.hk.
8. Children's Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.
Contact Us
Email: contact@8ways.hk